Frequently Asked Questions
Everything you need to know about your KEF audio experience, shipping, and support.
How long does shipping take for KEF products?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location, while expedited options are available at checkout.
What is the warranty period on KEF speakers and headphones?
Most KEF passive speakers come with a 5-year warranty, while active speakers, subwoofers, and headphones typically include a 2-year warranty covering manufacturing defects.
Do you offer a trial period for home audio systems?
Yes, we offer a 30-day money-back guarantee. If you are not completely satisfied with your sound system, you can return it in its original packaging for a full refund.
Can I connect KEF wireless speakers to my TV?
Absolutely. Our LS Wireless collection features HDMI ARC, TOSLINK Optical, and Bluetooth connectivity, making them compatible with almost any modern television setup.
Are KEF products compatible with smart home ecosystems?
Yes, our wireless systems support AirPlay 2, Google Chromecast, and are Roon Ready, allowing for seamless integration into your existing smart home and multi-room audio environments.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through partners like Affirm or Klarna to help you invest in premium audio.